Last Updated: July 25, 2026

At ARUYA, every order is prepared with care and attention to detail. Our goal is to deliver your purchase safely and as quickly as possible while maintaining the quality you expect from our brand.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • During product launches, promotional events, or holiday seasons, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin after your order has been processed.

United States

  • PREMIUM shipping to the U.s will take 3-7

business days

International Orders

  • Standard International Shipping: 7–21 business days

Delivery times may vary depending on customs processing, local postal services, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method you choose.

From time to time, ARUYA may offer free shipping promotions. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active. TO TRACK YOUR ORDER https://www.aruya.store/apps/parcelpanel

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

ARUYA is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping carriers, delivery delays may occasionally occur.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us and we will work with the carrier to help resolve the issue.

International Duties & Taxes

International customers may be responsible for customs duties, import taxes, or other fees required by their country. These charges are determined by local customs authorities and are the responsibility of the customer.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer. If you believe your package was delivered incorrectly, please contact the shipping carrier first and then reach out to our support team so we can assist where possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team. We are always happy to assist you and ensure your shopping experience with ARUYA is as smooth as possible. https://www.aruya.store/pages/contact