At ARUYA, we are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Window

Customers may request a return within 7 days of the delivery date of their order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be included.
• Proof of purchase or order confirmation must be provided.

Returns requested after the 7-day return period may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.
• Gift cards.
• Items that have been worn, washed, altered, or damaged after delivery.
• Any product marked as non-returnable at the time of purchase.

Return Process

To initiate a return, please contact our support team with your order number and reason for return.

Once your return request is approved, instructions for returning the item will be provided.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refunds

After receiving and inspecting the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work quickly to resolve the issue and provide a replacement, exchange, or refund where applicable.

Growing With Our Community

ARUYA is a growing brand built on purpose, quality, and community. As we continue to grow and improve our customer experience, we plan to extend our return period beyond 7 days in the future.

Our goal is to provide greater flexibility and convenience for our customers as our operations expand. Any future updates to our return policy will be clearly communicated on our website.

Thank you for supporting ARUYA and being part of our journey.

ARUYA
With One Purpose you'll find true meaning "find your purpose"